Back to home Menu

How to replace an existing Ocedo gateway

November 12, 2015 - Posted in Feature Peek by

In case a gateway appliance has to be replaced by identical hardware, e.g. due to RMA,
proceed as follows:

Scenario 1 (initial provisioning via DHCP)

[Condition]
The new gateway is able to obtain an IP address via DHCP in the network to reach the Connect Controller (CC) and register at the core server.

  1. Login to your CC
  2. Go to Appliances > Gateways and click on the appliance to replace
  3. Select Actions > Drop Hardware
    (the appliance will be migrated to a shadow appliance – no configuration will be deleted)
  4. Click on Actions again and select “Register new hardware”
  5. Enter the serial number of the new appliance
  6. Replace the existing hardware with the new appliance in your infrastructure
  7. The unit will obtain an IP address and connect to the CC to get the existing gateway configuration

Scenario 2 (initial provisioning via USB stick)

[Condition]
The new gateway is NOT able to obtain an IP address via DHCP in the network, e.g. the existing gateway has only PPPoE or static IP address uplink/s configured.

In this case the new gateway will not be able to get the configuration automatically, because it cannot reach the Connect Controller via DHCP.

  1. Login to your CC
  2. Go to Appliances > Gateways and click on the appliance to replace
  3. Select Actions > Drop Hardware
    (the appliance will be migrated to a shadow appliance – no configuration will be deleted)
  4. Click on Actions again and select “Register new hardware”
  5. Enter the serial number of the new gateway
  6. Create a config backup of the new gateway appliance via Actions > “Download Config”
  7. A config file named with the serial of the gateway will be downloaded
  8. Apply the file on a FAT32 formatted USB stick
    Other file system types (Linux ext2,3,4, NTFS, etc) are not supported
  9. Replace the existing hardware with the new appliance in your infrastructure
  10. Wait until the new appliance powered up correctly before plugging in the USB stick
    IMPORTANT: The gateway will NOT mount the stick during boot up time, due to this the config will not be imported
  11. Plug in the stick to restore the configuration
  12. The gateway will be able to connect to the CC with the previous set up configuration

Scenario 3 (initial provisioning via USB Tethering)

[Condition]
The new gateway is NOT able to obtain an IP address via DHCP in the network, e.g. the existing gateway has only PPPoE or static IP address uplink/s configured.
A mobile phone (Android/IOS) is available to connect the new appliance via USB tethering to the internet.

  1. Login to your CC
  2. Go to Appliances > Gateways and click on the appliance to replace
  3. Select Actions > Drop Hardware
    (the appliance will be migrated to a shadow appliance – no configuration will be deleted)
  4. Click on Actions again and select “Register new hardware”
  5. Enter the serial number of the new gateway
  6. Replace the existing hardware with the new appliance in your infrastructure
  7. Wait until the new appliance powered up correctly before plugging in the phone’s USB cable
  8. Connect the mobile phone via USB port of the gateway and enable USB tethering on the phone
  9. The interface will automatically be used as an backup uplink for the gateway
  10. The gateway will be able to connect via mobile service to the CC and download it’s configuration

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>